Return & Refund Policy - NZ Wool Mulch
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Return & Refund Policy

NZ Wool Mulch Return & Refund Policy

Thanks for shopping at NZ Wool Mulch.

If you are not entirely satisfied with your purchase, we’re here to help.

If you receive a damaged or defective product, please contact us.

Depending on the issue we reserve the right to either replace the item purchased or have the item returned for a refund as per the below policy.

Returns

 

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

 

If you have any questions on how to return your item to us, contact us.